Welcome to the Claims Service Centre

Welcome to the
Claims Service Centre

Royal & Sun Alliance Insurance Company of Canada is pleased to provide you with a convenient online claims process for your American Express Card, ensuring peace of mind for you and your family. RSA's Claims Service Centre allows you to submit and manage your Purchase Protection® Plan and Buyer's Assurance® Protection Plan and Car Rental Theft and Damage claims from anywhere, anytime. Follow the three easy steps below to complete your claim submission.

How To Report a Claim


STEP 1: Select Your Card and Claim Type

The claim forms are structured to match your Card benefits for Purchase Protection Plan, Buyer's Assurance Protection Plan or Car Rental Theft and Damage claims.


STEP 2: Complete the Online Claim Form 

Follow the step-by-step instructions to provide the information we need to begin your claim. We have clickable help icons and an FAQ section to assist you along the way.


STEP 3: Upload Supplemental Documentation

We ask that you provide a few documents in order to process your claim. You can still submit your claim right away before the supplemental documents are required.


Below are a few of the most common questions related to the Claims Service Centre website and benefits offered on your credit card:

How do I know which coverages are available on my Card?

Will the information I enter on this website be secured and remain confidential?

Who is RSA?




Do you require additional assistance? For help with making a claim, or information on a submitted claim, contact us at 1-800-243-0198.