The answers to our most frequently asked questions about Car Rental Theft and Damage insurance, Purchase Protection® Plan insurance and Buyer’s Assurance® Protection Plan insurance are below. The FAQs are only to provide general information related to these insurance coverages, which are underwritten by RSA (Royal & Sun Alliance Insurance Company of Canada). Not all American Express Cards include these coverages. The coverages for your Card can be found in the card information package mailed to you, your Certificate of Insurance or by calling American Express at the number on the back of your Card.
If you have questions related to Travel Loss insurance, please contact Global Excel Management (GEM). GEM can be reached 24 hours a day, 7 days a week by calling: 1-866-426-7505 toll-free from the US & Canada or (905) 816-1884 collect from anywhere in the world. If calling collect, you may need to ask for assistance from the local operator to connect you.